SUPPORT
Technical Expertise
From answering simple questions all the way to repairing your antenna, the ANTOP Team is here to help you online, on the phone, and in person. Please send us an email or call us at our headquarters in Ontario, California, and a member from the team will be happy to assist you with a new or existing installation. Remember to have your model and serial number available for technical support in order to expedite our support for you.
Telephone Direct
(909) 947-8883
Warranty Policy
Manufacturer, Antop Antenna Inc., warranties its products for a period of one year from the date of original purchase. The warranty is valid only with original proof of purchase of the product. This warranty does not apply to any defects or failures of product caused by neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.
Refunds
Standard 30-day money back and/or refunds to USA only. Returned merchandise must have RMA number on box and one copy of proof of purchased inside package.RMA number will be obtained in advance from Antop Antenna customer service representative returns department. A stocking fee of 15% can be deducted from a refund ask representative for further details. Absolutely no refund after 30 days of purchase. For any return for refund, customers should contact their place of purchase to find out the retailer’s return policy.
Exchange & Replacement
Standard 1 year limited manufacturer warranty on replacements of a product for exchange due to malfunction, failure or defected, part(s), missing components exchanges will be for the same item, model, SKU, within the 1 year purchased date. There are no upgrades or exchanges for a different Model/SKU. A Return Material Authorization Number (RMA) must be issued by ANTOP prior to returning any product or part. To obtain an RMA, please contact Support via email or telephone, and a team member from the ANTOP team will provide you with the RMS. When shipping an item back, you should consider using a traceable shipping service such at tracking number or purchasing shipping insurance especially for higher ticketed items. Exchanged products must be sent to:
ANTOP Antenna, Inc.
RMA Department
2313 E Philadelphia Street
Suite L
Ontario, California 91761
Returned products and parts must contain an RMA number and copy of proof of purchase. If you need assistance in any way setting up your package for return and exchange, please contact our office at (909) 947-8883.
Telephone Direct
(909) 947-8883